Meet our Training Team
I joined LineIn as a PSC in November 2024 and have since progressed to Duty Shift Leader and, most recently, Training and Quality Lead. With a background of 6 years in teaching, I’m genuinely passionate about developing others and helping our next generation of call handlers grow in skill and confidence.
Outside of work, you’ll usually find me running, swimming, travelling Africa (while on leave of course), or relaxing at home with my cats.
Hi I'm Deni! I started at LineIn back in February 2025 as a Patient Contact Advisor before joining the training team in 2026. I come from a long career in Health and Social Care, starting as a support worker, to HCA, to receptionist, to PCA and now on to Training Co-ordinator, and I am excited to pass on my skills and knowledge to new learners. I have a BAHons in Health and Social Care, and am currently completing a MSc in mental health, HR and Psychological inquiry.
When I'm not at work, I am either painting, gardening, drinking tea, or gaming!
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I have been with Linein about a year and train Medical History taking 1 session weekly. I have a background in nursing and I'm currently a registered paramedic, I'm particularly interested in safeguarding children. I moved to Italy a few years ago and now mainly do training and audit for LineIn around medical history taking.
